Delivery and Returns

Delivery

Once we have received your order, Sagepay processes payment, as we believe this to be the safest and easiest way to pay. You will receive an email confirmation from us when your order has been despatched. Dispatch should take no longer than 48 hours. We will endeavour to despatch orders placed before 1 pm the same day, and orders placed after 1 pm should be despatched the next day.

The standard delivery charge is £6.00, and parcels will be sent by Royal Mail first class Signed For post. This will take approximately 2-3 working days. If they are heavy, e.g footwear, coats or multiple items, they will be sent Royal Mail special delivery taking approx 3 days, still standard delivery charge. A signature will be required. Please contact the office on 01444 413143 or email info@editsecondhand.com  to arrange next day or international delivery. Postage to Europe is £15.75 via Royal Mail Airmail. Postage to USA and Canada is £25 via Royal Mail Airmail.

Alternatively, there is the option to pay and collect from our shop in Cuckfield, West Sussex. You can try the item on, whilst in our shop. 

Returns

You can return any item you are unhappy with for a refund. This should be done within 7 days from the date you received the item. You should confirm in writing (email or letter) that the item is being returned, stating the order number and the reason why the item is being returned. The item is your responsibility until we receive it back, and therefore we suggest you send the item back using Royal Mail's Recorded Delivery service. We can only accept returns of items that are unworn, in a resaleable condition and have all their tags attached or in the case of footwear stickers attached. So please check your item thoroughly before removing the tags. When trying your item on, please do not wear deodorant or perfume as this can mark the item and we cannot accept it back for a refund in an unsaleable condition. There will be an address label with your delivery note, which is not pre-paid. If you cannot find the label, the returns address is Edit, 1a, Church Street, Cuckfield, West Sussex, RH17 5jZ

If the item is faulty please accept our apologies. You will need to call the office on 01444 413143 to notify us of a faulty item. We will then advise you of the best way to return the item and arrange a refund or replacement. We will refund postage on faulty items.

Your refund will be processed within 2 working days of us receiving the item back, though sometimes it may take longer to appear on your bank records.

If at any time you need assistance, please do not hesitate to call  on 01444 413143

This returns policy is in addition to the United Kingdom's distance selling regulations and your statutory rights are not affected.

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